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APR 2022 - Businesses in Australia encouraged to invest in new technologies

The hot topic across Australia over the last week has been all about the winners and losers in the Federal Government’s 2022 budget. Small businesses are set to be the major winners from the budget, with a number of investments being made to assist them in the recovery after the pandemic.

One of those investments is the ‘Technology Investment Boost’; a $1.0 billion investment to assist small business with digitisation.

What does the Technology Investment Boost involve?

The Technology Investment Boost helps smaller companies embrace the digital revolution by providing tax deductions on tech related expenses.

Small businesses (with aggregated annual turnover of less than $50 million) will be able to deduct an additional 20 per cent of the cost incurred on business expenses and depreciating assets up to $100,000, that support their digital adoption, such as:

  • Subscriptions to cloud-based services
  • Online sales platforms
  • Cyber security
  • Portable payment devices
  • Website design

“From tonight, every hundred dollars these small businesses spend on digital technologies like cloud computing, e-Invoicing, cybersecurity and web design will see them get a $120 tax deduction,” the Treasurer said in his budget speech on Tuesday 29 March 2022.

Simply put, this means for every $100 you spend on these digital technologies, if eligible, you can claim a $120 deduction!

What better time to go digital!

If you’ve been thinking of embarking on the digital transformation journey, now is the time to invest in your businesses’ digital growth and make the most of what going digital can do for you and your business!

OMS Software can help! Our platform incorporates; Business process automation, Laboratory Information Management Systems (LIMS), Enterprise Software (ERP), Quality Management System (QMS) in accordance with ISO 17025, 17020, 9001. Our platform is qualified / eligible for the expenditure items.

We think this is a fantastic initiative from our Federal Government and look forward to helping you on your digitalisation journey. Contact us today to learn more about our services, and to arrange a free Demo!

AINDT News April 2022

MAR 2022 - Improve data literacy across your organisation

Data is only as useful as your ability to understand it correctly, a team that has access to up-to-date and accurate data makes better data-driven decisions.

Author: Angela Milligan, Business Advisor, OMS Software PTY LTD


Data science, data analytics, real-time data, big data, little data, any kind of data! It can feel like no matter what we’re doing we’re being bombarded with data. But what is data and how can we use it to our advantage?

Without realising it we are constantly producing and consuming data. Even right this second, reading this article – your consuming data, or the simple act of watching a YouTube video, provides YouTube with data on what to recommend to you in the future.

Everyday we’re observing, collecting, and measuring information, we have to think critically about all of the data presented to us. Some of it is helping to explain the world around us, and some of it is helping us to determine test data results. All data has a story to tell, but how do we understand it?

Take the planning required to conduct a straightforward thermographic inspection. Ideally, we would think about environmental conditions that could impact the survey – like the temperature at the exact time on the day of inspection, will it be sunny or overcast and so on. But all that information put together, like the temperature range throughout the day of the inspection, is data or specific information we collect to make decisions and provide our client an accurate inspection report. Our ability to read, analyse, create, and talk about data is our data literacy.

So, if data literacy is so important, how do we make sure data is accurate, legible, and viable to our organisation’s?

The simplest way is to implement a robust data management system for staff, contractors and clients to utilise and follow our organisations process and procedures. This system should allow every user to gain viewable access to important data, the system should give non-technical people the ability to extract information that’s most important to them and the role they play for our organisation. If it’s not self-service enough, it won’t be used. 

It’s also important that the digital management system you have in place, has access level requirements that only allow appropriate or approved people to edit and manipulate information, ensuring the integrity and accuracy of data at any given point.

An ideal data management system should provide quick and accurate reports for audit/compliance purposes and become the single source of truth across the organisation. It should already have structures and tools in place that, produce accurate data reports, reduce human error or typos, have predefined data, store important current and historical documentation, analyse, collect and store master data.  This system will have policies, practices and procedures that facilitate the effective and efficient use of information, users will be able to select data from a predefined list, e.g. A list of countries or temperature ranges rather than manually entering these details in every time.

Implementing a digital management system to manage our data, while providing access to users to view important information, will improve your organisations data literacy. We can use data to our advantage, simplifying audit processes, giving insight into business performance and trends and supplying accurate and authentic information to our staff, contactors and clients.


JAN 2022 - Utilising an Integrated Digital Management System (DMS) to compliment your ISO17025, 17020 and 9001 audits.

Completing a successful ISO audit leads to ISO certification, which will not only recognise you as a quality organisation, but also assist in growing your business, employee retention, and manage quality requirements for your organisation. But planning and managing an ISO audit can be a long and tedious process.

Author: Angela Milligan, Business Advisor, OMS Software PTY LTD

Member of AINDT’s NDE 4.0 committee


No matter how efficient you think your business is and how sure you are that your company delivers on its promises, preparing for your ISO audit presents a golden opportunity for improvement. And since you don’t get what you don’t measure, having an Integrated DMS with regular reviews will help you to keep tabs on your performance regularly.

So, what is a fully Integrated Digital Management System? It’s a system that manages multiple aspects and processes of an organisation’s operations, this system will provide detailed focus on the performance of the entire organisation and its individual processes. Where key priorities and objectives are clear, and the system compliments business processes in line with KPI standards such as safety, quality, delivery, cost, morale, environmental, and information security.

An integrated DMS will allow you to have systems in place long before the third-party audit, ensuring that you’re ready and able to face external auditing.

For organisations specialising in Non-Destructive Testing and Condition Monitoring, an integrated DMS that has been designed to be compliant with the requirements of ISO 17025, 17020 and the 9001 series (such as OMS Software) covers the basis of these standards in the one integrated system and can dramatically decrease the possibility and potential for NCR’s, but also reduce the number of hours and time spent managing processes, priorities, staff and the time spent preparing and managing an internal or external audit.

Having a system that is specifically designed to align closely to these standards will securely store and manage documentation relating to the ISO compliance requirements, all in the one platform.

An initial internal audit of your system will answer some of the following questions:

  • Are you efficient and effective in what you do in your business?
  • Is your business doing what it says it does?
  • Are there any unidentified hazards?
  • Is risk being managed effectively?
  • Are your controls effective?
  • Do your products conform to any required specifications?
  • Is your management system complete, established, and effective?

During an ISO 17025 or 17020 audit, the auditor would typically look at the following 5 aspects of the business, which a fully Integrated DMS will be able to instantly provide compliant records and audit evidence.

General Requirements

Store required documentation/records covering impartiality, independence, confidentiality, processes, procedures, standards & historical documentation, with version control.

Structural requirements

The size, structure, composition, and management of a testing or an inspection laboratory including administrative requirements, insurance and liability provisions, organisational charts.

Resource requirements

Details of all personnel, including staff competence, relevant qualifications, relevant in-house training, knowledge of the standards or specifications used, knowledge of the organisation’s management system; knowledge of ISO 17025, 17020 and 9001, NATA Rules, and relevant accreditation criteria

Details of all Corporate accreditations business records, assets and details of any subcontractors

Process Requirements

Documentation covering test, Inspection & process procedures, handling inspection items and samples, keeping inspection records, record modification and retention, inspection reports and inspection certificates.

Management system requirements

Demonstrable application, relevance, and use of the certified management system in matters relating to; document control, records management, management review, internal audits, corrective action and preventive action.

To remain relevant, the Integrated DMS that you choose, should be a living digital system that is constantly updated and optimised. For that to be true, you must establish a schedule for periodic tasks, internal audits, and reviews—and stick to it. The worst thing you can do is wait a month before the audit and then try to rush to complete everything.

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SEP 2021 - OMS software PTY LTD is excited to launch a fully integrated cloud-based LIMS+ERP Platform.

OMS software PTY LTD is excited to launch a fully integrated cloud-based:

  • Laboratory Information Management Systems (LIMS),
  • Enterprise Software (ERP),
  • Quality Management System (QMS)
  • Customer Relationship Management system (CRM)
  • With full Business process automation in accordance with ISO 17025, 17020, 9001.

Author: Angela Milligan, Business Advisor, OMS Software PTY LTD


Our platform was designed with direct input from NDT industry specialists right here in Australia! Based in Melbourne. OMS Software PTY LTD provides owners and managers full control over their business with direct insights into job scope, HR, work requests, technician location, accounts, and assets, all whilst ensuring compliance to ISO 17025 and 17020 (NATA).

Save time on routine tasks.

Automate any repeatable task reducing the amount of double handling

Streamline test data acquisition and reporting.

Eliminate paper forms and reports, enter data directly into the OMS platform.

Receive real-time data.

Receive ‘real time’ business data and information that can be accessed by owners, managers, technicians, administrative staff, and clients, at any time or location of their choice, all at the click of a button.

Deliver authentic reports.

Reports can be captured with accurate information, with predefined data, & access to the standards or job specific requirements at your fingertips.

Track staff certifications and qualifications.

Keep track of staff certifications and qualifications, receive timely reminders regarding certification expiry.

Track and manage company assets.

Receive real-time data to enable you to manage your asset location, usage, calibration status, history, value, expiry & general condition

Simplify auditing and accounting processes.

Never miss an audit with scheduled reminders, all information is stored in the one platform making auditing and accounting easier.

Manage customer communication.

A single platform to manage and communicate with customers more efficiently and effectively, with automated responses, reminders, and full customer history at your fingertips.

Enhance data security and integrity.

With full traceability, no delete button and a range of access and permission levels.

OMS Software PTY LTD is supported by a team of professional engineers with expertise in engineering, testing ERP Pre-sales, integration, and e-commerce domain, this combined with input from NDT speciality groups including Aerospace, Engineering, Heavy construction and Oil and gas, ensures that the OMS Software platform is the most advanced in the field of NDT.

We are committed to our customers; we work with you to design the right solution specific to your business needs. We will partner with you, sit at the table, and invest in features and functionalities that truly empower and fully support your business.

If you are looking for a complete system that will enhance and digitalise the way you run your business, give us a call and we would be happy to work with you to achieve your goals.

Phone: 0432 686 768

OMS Software PTY LTD Product Launch > AINDT

AUG 2021 - Enhancing business performance through a streamlined, integrated Quality Management, LIMS+ERP System. - Published AINDT Industrial Eye - Jul/Aug 2021 Vol 8 edition 4

Most businesses do not incur losses or less profit because they do not have the skills or competency. They incur losses because the business does not have the adequate tools to measure their business performance effectively!

Author: Angela Milligan, Business Advisor, OMS Software PTY LTD


Quality Management System (QMS)

The three primary business objectives of a Quality Management System are traceability, repeatability & reproducibility. But often, these 3 objectives are not achieved due to human error, lack of knowledge, training, or inconsistencies within a process.

Traceability, repeatability and reproducibility are possible using traditional paper-based systems, if you are superhuman and have all the time in the world, and even then, you may not have all required attributes suitable for a laboratory type environment.

This is where the automation of processes through a digitalised platform is a necessary tool to enhance business performance. Some benefits of a quality management system include:

  • Streamlining processes to minimise manual mistakes, ensuring every part of the process is consistent, documented and completed,
  • meeting the client’s requirements, which helps to instil confidence in the organisation, in turn leading to more clients, more sales, and repeat business,
  • meeting the organisation’s requirements, which ensures compliance with regulations and provision of products and services in the most cost and resource efficient manner, creating room for expansion, growth, and profit.

These benefits offer additional advantages:

  • Defining, improving, and controlling processes,
  • reducing waste,
  • preventing mistakes,
  • lowering costs,
  • facilitating and identifying training opportunities,
  • engaging staff,
  • setting organisation-wide direction,
  • consistent results.

In terms of business, automation of processes ensures every step taken to complete a task is comprehensive, repeatable, and works towards an ultimate goal. Each job may be a small part of an overall process or a separate event entirely.

Laboratory Information Management System (LIMS)

A perfect LIMS (in the world of an NDT laboratory) manages; record-keeping, report generation and addresses the data management and regulatory challenges of laboratories in accordance ISO 9001, 17020, 17025. The perfect LIMS enables users to effectively manage the flow of test data to support laboratory operations and enhance efficiency. Features that support a modern laboratory operation and should include:

  • Sample and inventory management,
  • test data management,
  • automate workflows,
  • reporting and record keeping.

A LIMS is a digital assistant for your lab. It supports the lab operations by freeing up time and energy without having to deal with all the paperwork that comes with lab management.

Enterprise Resource Planning System (ERP)

You can define ERP as a system that helps automate and manage business processes across finance, services, assets, equipment, human resources, and operations.

It is impossible to ignore the impact of ERP in today’s business world. If enterprise data and processes are covered in an ERP system, businesses can align separate departments and improve workflows, resulting in significant bottom-line savings. Some examples of specific business benefits include:

  • Improved business insight from real-time information generated by reports,
  • enhanced collaboration from users sharing data,
  • improved efficiency,
  • reduced risk through improved data integrity and financial controls,
  • lower management and operational costs through uniform and integrated systems.

Integrated QMS, LMS+ERP system

Why choose one system, when you can have them all?

Contemplate the ability of your business having one single source of truth! One interactive platform, that encapsulates your entire business, all the points listed above, a complete QMS, LMS+ERP system for Laboratory type enterprises in accordance with ISO 9001, 17020, 17025.

A versatile digital system that brings all your documents, reports, audits, and records into one accessible place, which can be accessed at a time and place that suits you.

An integrated QMS, LMS+ERP system will combine all aspects of an organisation’s systems, processes, and standards into one logical, intuitive, smart system. This merger allows a business to streamline its management structure, save time and increase efficiency by addressing all elements of the business in one complete system.

Establishing and implementing a QMS, LIMS and/or ERP system

What does your business really need?

Implementation of a new QMS, LIMS and/or ERP system should result in many long-term financial gains. A project of this size should be seen as an opportunity to improve quality within your organisation. Like all projects, there are several steps needed to ensure that the preparation, implementation, and rollout are a success.

A quality software implementation plan is the first step in this journey and involves selecting a solution that can best fill all your business needs.

Carry out an internal organisation audit. An audit helps you understand your quality system’s strengths and weaknesses; it can also help you determine how well it aligns with regulations and standards that your company needs to follow.

Measure return on investment. This is a key metric for decision-making and gives an overall idea of the potential savings your business will achieve in the long and short term.

Communicate with all stakeholders. An important aspect of any change is to clearly define a policy and articulate it as specific and concrete objectives. communicate about what you are trying to achieve to help everyone understand the reasons for the change.

With your company’s requirements defined, it is time to choose the most suitable software solution. Key factors to look for are:

Functionality: By looking at the scope of the solution, you can ascertain whether it meets not only your organisation’s current quality needs, but also future ones. It is important that the solution you choose integrates quality processes and improves productivity.

The platforms operational power: A digital platform that can reduce the time it takes to locate documents, improve access and sharing of documents, and increase data security, just to name a few.

Updates: The software solution provider should offer regular updates to ensure that your system always remains compliant with changing regulations.

Support: When relying on an external partner for services, such as software validation, maintenance, and user training, it is always important to make sure that the supplier also offers expert support from specialists in the field.

For further information or support relating to integrating a QMS, LMS+ERP system into your business, please contact me at: