Platform Feature
Client Satisfaction Survey
Structured feedback forms linked to job records with response tracking and improvement action management.
The OMS Client Satisfaction Survey feature implements the client feedback requirement of ISO/IEC 17025 Clause 8.6 — providing configurable survey forms that are automatically dispatched to clients following job completion.
Survey responses are linked to the originating job record and scored against configurable satisfaction metrics. Low-scoring responses automatically trigger a CAPAR or improvement action record, ensuring that client dissatisfaction is formally addressed and tracked.
Aggregate satisfaction data is reported in the Business Performance dashboard, providing management with trend visibility for use in management review. Survey dispatch frequency and content are fully configurable per client or job type.
What It Does
Key Capabilities
Standards Coverage
Applicable Standards
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Platform Modules
Core Solutions
Specialised Modules
Used Across Industries
Industries Using This Feature
NDT & Inspection
The complete digital platform for accredited NDT laboratories and third-party inspection bodies.
Calibration Labs
Automate calibration certificates, uncertainty budgets, and equipment traceability for accredited labs.
Environmental Labs
Sample management, result validation, and compliance reporting for environmental testing.
Ready to see Client Satisfaction Survey in action?
Join accredited laboratories and inspection bodies already using OMS Software to manage compliance, workflows, and reporting.